THE BRIGHTEST SUPPORT

FOR YOUR ONLINE STORE OR BUSINESS

Know about us

"Focused on delivering happiness to your customers”

We are Einstein Support, a professional customer support company based in Ukraine. We get up and come to work every day just because we love making customers happy.

But enough about us - let's talk about you. Whether you own a business or manage operations inside your company, you need a professional customer support team that takes care of the complicated customer service stuff so you can focus on your more important tasks. You need a team that could help you grow your business by retaining customers and letting them spread the word about your exceptional customer service.

You need Einstein Support.

Our services

СUSTOMER SUPPORT:

  • Incoming and Outgoing Calls
  • Live Chat Administration
  • Email Responses
  • Tickets Handling
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TECHNICAL SUPPORT:

  • Installation Support
  • Pre-sales Support
  • Bugs
  • Troubleshooting Support
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VIRTUAL SUPPORT:

  • Inventory Management
  • Social Media
  • Blog Management
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Why we are different

STRONG TEAM

Our 5-step hiring funnel allows us to weed out early deficiencies and start out with an agent who can work a desire to provide exceptional customer service. Every single agent in Einstein Support has a background in linguistics and previous support experience, therefore fluent English and perfect customer support skills are guaranteed!

24/7 SUPPORT

Whether you're getting that much needed sleep, in the office, or in a meeting we have an agent who is trained to work on your business with an account manager to filter out any issues. Our support team works all day, every day, no matter the holiday! This allows your business to take care of your customers at any time and keep the response time at an industry low level.

FREE TRAININGS AND QUALITY CONTROL

Teach us once and we will take care of rest...Once you show us how to do your tasks, our training manager creates a guideline of tasks and principles for our team to follow. In the case there is a turnover, we've got you covered! Moreover, we all know how difficult it is to track work and how sometimes quality can drop due to the lack of control. That is why we have our own Quality Assurance Manager who constantly checks the progress of all our agents and sends them reports on how they can improve. And we will never charge you for that.

Let's make your customers happy together!

REGULAR REPORTS

Random screenshots are taken when agents are working and timing is activated. This way you can see we are not deviating from any tasks, and this also includes our activity levels. We provide you reports of the most frequently asked questions and recurring problems to keep you up to date and improve the quality of our servicest.

Full integration with

What our clients say

Eric Castillo

27.07.18
THEUNIQUEGREEKSTORE.COM

I needed to improve the quality of my support. We had some people from the Philippines, but were not very reliable and had to go through the process of picking and choosing. Einstein Support really took the stress of customer support away

Shelley Hobbs

27.07.18
TEEPEAT.COM

Mike and the team, really made me feel as though they put my business first. They deal with my customers and manufacturers, so I can focus on my business.

"It’s clear that the guys from Einstein Support love what they do. Nice team! Keep up the great work."