Privacy Policy

Last updated: May 8, 2018

Who We Are

E-Commerce Business Grupp OÜ marketed as EinsteinSupport (“We” or “Our” or “Us”) collects and processes your Personal Data in accordance with this privacy notice and in compliance with the applicable data protection laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.
E-Commerce Business Grupp OÜ (registry code 14153374), is a company registered in Estonia (registration address: Tuukri 19-216, Tallinn city, Harju county, 10152), and acts as the data controller when processing your data.

Personal Data We Collect

We process your Personal Data to meet our legal and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The Personal Data We Collect Is:

Name;

Address;

Email;

Telephone number.

We Collect Information In The Following Ways:

Via online enquiry forms on our website, emailed enquiries and correspondence, telephone conversations.

How We Use Your Personal Data

We take your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your Personal Data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below, one or more of these may apply:

We collect and store your Personal Data as part of fulfilling a contract with you as a client.

We collect and store your Personal Data as part of our legal obligation for business accounting and tax purposes.

We may occasionally send you marketing information where we have assessed that it is beneficial to you as a client and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights

You have the right to access any Personal Data that we process about you and to request information about:

What personal data we hold about you.

The purposes of the processing.

The categories of personal data concerned.

The recipients to whom the personal data has been/will be disclosed.

How long we intend to store your personal data for.

If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Data

We do not share or disclose any of your Personal Data without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third-parties to provide the services as explained below, and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your Personal Data. We work hard to protect you and your Personal Data from unauthorized access, alteration, disclosure or destruction. We implement and maintain the following technical and security measures:

System Access Controls: We take reasonable measures to prevent Personal Data from being used without authorization. These controls shall vary based on the nature of the processing undertaken and may include, among other controls, authentication via passwords and/or two-factor authentication, documented authorization processes, documented change management processes and/or logging of access on several levels.

Data Access Controls: We take reasonable measures to ensure that Personal Data is accessible and manageable only by properly authorized staff. Direct database query access is restricted and application access rights are established and enforced to ensure that persons entitled to use a data processing system only have access to the Personal Data to which they have privilege of access; and that personal data cannot be read, copied, modified or removed without authorization in the course of processing.

Transmission Controls: We take reasonable measures to ensure that it is possible to check and establish to which entities the transfer of personal data by means of data transmission facilities is envisaged so personal data cannot be read, copied, modified or removed without authorization during electronic transmission or transport.

Input Controls: We take reasonable measures to make it possible to check and establish whether and by whom personal data has been entered into data processing systems, modified or removed.

Data Backup: Back-ups of the databases are made on a regular basis are secured and encrypted to ensure that personal data is protected against accidental destruction or loss when hosted by us.

Logical Separation: Personal Data is logically segregated on our systems to ensure that Personal Data that is collected for different purposes may be processed separately.

Consequences of Not Providing Your Personal Data

You are not obligated to provide your Personal Data to us. However, as this information is required for us to provide you with our services or respond to your enquiries, we will not be able to offer some or all of our services without it.

How Long We Keep Your Data

We only retain Personal Data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Age Limitations

To the extent prohibited by applicable law, We do not allow the use of our Services and Website by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with Personal Data, please contact us and we will take steps to delete such information.

Data Protection Authority

Subject to applicable law, you also have the right to (i) restrict our use of your Personal Data and (ii) lodge a complaint with your local data protection authority.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Changes To This Privacy Notice

We may change this Privacy Notice from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Notice to stay informed. If we make changes that materially alter your privacy rights, We will provide additional notice via email. If you disagree with the changes to this Privacy Notice, please contact us at services@einsteinsupport.com

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E-Commerce Business Grupp OÜ marketed as Einstein Support

Tuukri 19-216, Tallinn city, Harju county, 10152

Registry code: 14153374

Contact us: services@einsteinsupport.com